At Aysha Shahid Studio, we want every piece you receive to feel just right. Because our jewellery is handmade, each order is prepared with care and checked before dispatch.

If something isn't right with your order, we're here to help.

Exchanges Within Pakistan

We offer one exchange per order within 7 days of receiving your parcel, provided the item meets our exchange requirements.

Exchange Eligibility

To qualify for an exchange, the item must:

• Be unused and unworn

• Be in its original condition

• Be returned with its original packaging

• Not show signs of damage, alteration, or misuse

• Be accompanied by the relevant order details

For hygiene and quality reasons, worn, used, altered, or damaged items cannot be accepted for exchange.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact AS Studio within 24 hours of delivery.

Please send us:

• Your order number

• The name of the item

• Clear photographs showing the issue

• Photographs of the packaging

• An unboxing video, where available

Our team will review the information and guide you through the next steps.

If the issue is confirmed to be a manufacturing defect, damage on arrival, or an error on our part, we will arrange an appropriate resolution.

Where a replacement is not possible, a refund may be provided.

Change-of-Mind Exchanges

If you simply change your mind or would prefer a different design, you may request an exchange within 7 days of receiving your order, provided the item meets our exchange conditions.

For a change-of-mind exchange, the customer is responsible for the cost of returning the original item to AS Studio.

Once we receive and inspect the item, the replacement will be arranged.

If the replacement item costs more than the original, the price difference must be paid before dispatch.

Customized & Personalized Orders

Customized and personalized pieces are created specifically according to your requirements.

Once production has started, customized or personalized orders cannot be returned or exchanged due to a change of mind.

However, if a customized piece arrives damaged, defective, incorrect, or does not match the specifications agreed with AS Studio, please contact us within 24 hours of delivery so we can review the issue.

Items Not Eligible for Exchange

We cannot accept exchanges for items that:

• Have been worn or used

• Have been damaged after delivery

• Have been altered or repaired

• Show signs of improper care or misuse

• Are missing their original packaging

• Are customized or personalized, where the request is based on a change of mind

Natural variations in handmade jewellery are also not considered defects.

Refunds

AS Studio does not offer cash refunds for change-of-mind purchases.

If you receive a defective, damaged, or incorrect item and a suitable replacement cannot be provided, AS Studio may issue a refund for the eligible item.

Refund arrangements for approved cases will be communicated individually.

Handmade Variations

Our jewellery is handmade, and no two pieces may be exactly alike.

Minor differences in colour, texture, stone placement, or finishing can naturally occur and are part of the character of handmade jewellery. Such variations are not considered defects.

How to Request an Exchange

To request an exchange, contact AS Studio through our official contact channel and provide:

Order Number:
Item Name:
Reason for Exchange:
Photos/Videos:

Please do not send an item back without first contacting us and receiving instructions from our team.

Once your request has been reviewed, we will guide you through the exchange process.

Contact Us

For exchange requests or questions about this policy, please contact:

AS Studio
WhatsApp: +92 3345712590
Email: ayshashahidofficial@gmail.com